Refund Policy

Last updated September 5, 2026

How to request one

Send an email to [email protected] from the address you used to sign in, and say which pack you want refunded. That is the whole process. Refunds are issued to the original payment method, normally within one business day of the request. Your bank then takes its own time to post it — usually 5–10 business days, which is outside our control.

After the 14 days

Write to us anyway. If something is broken, or a pack did not work the way the store said it would, we will make it right whenever you tell us. The 14-day line is a promise we always keep, not a wall we hide behind.

What a refund does

Refunding a pack removes it from your account, and its pages stop opening. Any colouring you already did is stored in your own browser and is not deleted by a refund, but you will not be able to open those pages again unless you buy the pack back.

Sales tax

Tax collected at checkout is refunded along with the purchase price. A refund always returns the full amount that was charged to your card.

Before you buy

The free pack is there so nobody has to buy blind. It uses the same pages, the same colouring tools and the same finishes as the paid packs. If the free pages work on your device, the paid ones will too.

Chargebacks

Please email us before disputing a charge with your bank. A dispute takes weeks and costs us a fee on top of the refund; an email takes a day and costs nothing. We have never refused a refund inside the window.